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Search Results for Author 'Hardie, Bruce G. S.':
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Tracking Customers Who Leave Without Saying Goodbye
Idea posted: August 2015
Institutions: Columbia Business School London Business School
Authors:
Customers can stop interacting with a company in one of two ways: they inform the company that they are leaving (such as when they cancel a subscription to a magazine)…
READ MORE PIN TO MY IDEAS Idea #538
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